Our portable purifiers are capable of filtering out dust, dander, smog, smoke, mold, germs, bacteria, and pollen.
WYND Support
Frequently Asked Questions
Product Information
What is it capable of filtering?
How long does the Wynd Essential's Battery last with a charge?
When it's not plugged in, Wynd (the purifier and tracker combined) lasts for about 8 hours on normal use (continuously running at a medium purification level).
Is it safe to run the Essential for long periods of time while plugged in?
Yes, it is perfectly safe to continuously run your Essential while plugged in.
How long will the Wynd Air Quality Tracker's battery last?
When it's not docked into the purifier or plugged in, the Wynd Air Quality Tracker can last for over a week if it senses every hour.
What are your filters made out of?
The Wynd Essential’s filter is made using medical-grade materials. The filters have an embedded antimicrobial layer with silver to keep it clean from microbes such as bacteria and mold (report of 99.9% bacteria removal can be found here). As air passes through this filter, the particulate pollutants are removed and any residual germs are killed off, and purified air flows out into your environment.
How long do the filters last?
The filter typically lasts for 3 months in a polluted environment (with an average AQI of 200).
How do I know when to replace my filters?
We can calculate the filter life for you through our app. By tracking how polluted the air is around the filter—as well as Wynd’s airflow level and usage duration—we can tell you how used up the filter is and alert you when it’s time to order a replacement. You can opt into subscribing to automatic replacement filter shipments.
What is Auto Mode and how does it work?
Auto Mode is the “set it and forget it” setting of the Essential. This mode will use the local AQI from your nearest government run air monitoring station to determine the air quality around you and adjust the fan speed of your purifier automatically according to the data that it receives from the station.
What is Night Mode and how do I enable it?
Placing your purifier in Night Mode will turn off its LED light ring so it does not keep you awake at night. To enable Night Mode, tap the “A” (Auto) button twice in quick succession.
You can also enable Night Mode in the app.
How do I replace my filters?
To replace your filter in your Essential, unscrew the bottom cap of the purifier and remove the old filter. Then place in your new filter and re-screw the cap.
How loud is it?
Depending on purification level, Wynd ranges from 30 decibels (quiet rural area) to 55 decibels (a normal conversation).
Do I need to point the Essential at myself?
No. The Wynd Essential can be facing vertically and still create a clean air bubble around you. We recommend keeping Wynd within 3 - 6 feet of your head depending on purification level for maximum effectiveness while vertical.
If you tilt Wynd toward your face using the accompanying kickstand, the effective purification area range will increase in conjunction with purification level up to 8 feet.
Does the Essential emit ozone?
No, the Wynd Essential does not emit any ozone.
Troubleshooting
Set Up
Step 1: Attach the kickstand
- Snap the kickstand into the attachment points on the sides of the WYND Plus/Essential Purifier.
- Expand the Kickstarter to funnel clean air at an angle.
Step 2: Install the WYND Mobile App
- Please download the Sentry app on the App Store.
- Follow the instructions displayed on the app to create an account.
Step 3: Connect your device to the WYND Mobile App
- Select the Devices tab from the bottom navigation bar.
- Select Set up Wynd or Add a new device and choose the Wynd Essential (Purifier Only).
- Select Begin pairing and follow the onscreen instructions.
Monitor your air
The WYND Tracker senses the air quality. Leave it docked to charge while it tracks the air or take it out to monitor air quality on the go. The tracker’s light color indicates air quality. See image below for air quality color scale.
Reset
- Plug your purifier into the USB-C cord and adapter that we provided.
- Ensure that your adapter is plugged into a wall outlet.
- Reset your purifier by holding down the power button for 10 seconds.
- Restart your phone.
- Uninstall and then reinstall the newest version of the Wynd app.
- Turn your phone's Bluetooth connection off and then on.
- Turn on Location Services in your settings (If it's not already on)
- Try to connect to the device through the Wynd app.
Note: If the purifier does not turn on, charge it for 4 hours before using it unplugged.You can still use it while it’s charging!
On/Off
Purifier: Tap the power button on the Purifier to turn it on and off.
Pairing Mode
Hold the Auto button (button with an A symbol) for 3 seconds to put the purifier in tracking mode.
Auto Mode
Auto mode automatically adjusts the airflow level based on the air quality (as sensed by the tracker).
Tap the Auto button (button with an A symbol) on the purifier to turn on Auto mode.
Adjust Airflow
Turn the top control ring to adjust airflow.
- Turn the control ring clockwise to increase airflow.
- Turn the control ring counterclockwise to decrease airflow.
Night Mode - turn off the lights
Purifier: Double tap the Auto button (button with an A symbol) on the purifier to turn on night mode.
Charging
Plug in the supplied USB-C cable to the slot in the back of the purifier. (Make sure to use our supplied cable to protect your device from bad third-party cables!)
Tracker: To charge the tracker, dock it in the purifier and turn on the purifier.
Change the filter
- Screw off the bottom cap.
- Take out the old filter and insert the new one.
- Screw the bottom cap back in.
The filter should last an average of 3 months, and the app shows your filter lifetime. If you twist off the bottom cap to check out the filter, make sure and twist it back on tightly. If it’s not securely in place, the tracker won’t be able to charge correctly.
STILL HAVE QUESTIONS? CONTACT US
STILL HAVE QUESTIONS? CONTACT US
Still have questions?
Contact us
Send us a question via the contact form or email us at support@hellowynd.com, and we will respond to you as soon as we can.
Still have questions?
Contact us
Send us a question via the contact form or email us at support@hellowynd.com, and we will respond to you as soon as we can.