HEPA stands for High Efficiency Particulate Air and is used as a filter efficiency standard for air filters.
Frequently Asked Questions
What is HEPA?
What is MERV?
MERV stands for Minimum Efficiency Reporting Value. Like HEPA, this is used to determine the efficiency of air filters.
Are the Max Purifier filters HEPA?
The Max Purifier filters are our own proprietary HEPA filters. They are rated as an H13 True HEPA filter capable of filtering out particulates at the 0.3 ug/m3 size range at a 99.97% filtration rate.
What is CADR and why does this matter?
CADR stands for Clean Air Delivery Rate. CADR indicates the volume of filtered air an air cleaner delivers. This measurement is important because it indicates the amount of time a purifier will need to clean an area of a certain size.
What is the Clean Air Delivery Rate (CADR) of the Max Purifier?
The Max Purifier has a CADR of 537 m3 per hour or 316 CFM (cubic feet per minute). The Max Purifier is one of the most powerful smart purifiers in its price range.
What does Max Purifier filter?
The Max Purifier is capable of filtering VOCs and other pollutants such as dust, dander, smoke, allergens, smog, mold, germs, bacteria, and toxic odors.
What are your filters made out of?
Our filters contain 3 filter layers: the Antimicrobial Prefilter, which is laced with silver particles that are known to kill germs and bacteria, the Coconut Shell Activated Carbon layer, which is used to remove toxic gasses, and the HEPA-filter + Carbon layer, which removes particulates.
What size home can the Max Purifier clean?
The Max Purifier is capable of cleaning a 1200 sq/ft space in 30 minutes and can clean even larger spaces but will require more time conversely, the Max Purifier will also take less time to clean a smaller space.
Where should I place my Max Purifier for optimal cleaning?
We recommend placing your Max Purifier in your most trafficked areas such as in your living room. If you cook often, we recommend having the Max Purifier near the kitchen to filter out any smoke and help remove any odors. If you have multiple rooms, we recommend placing one purifier in each room.
If you own the Halo, we recommend having your Max Purifier and Halo in the same room as each other so that you may use them together in Auto Mode.
How loud is it?
The Max Purifier has a noise rating of < 65 dB at max fan speed. At the lowest fan speed you can expect < 20 dB.
How long do the filters last?
If you live in a heavily polluted area or like to keep your purifier at medium to high speeds constantly, we recommend changing your filters every 6 months.
If you live in an area of light pollution and use your purifier intermittently you can get anywhere from 6 to 12 months of usage.
How do I know when to replace my filters?
We generally recommend replacing your filter at least every 6 months but your app can tell you when your filter needs to be replaced. To learn more about this please refer to our Guide and Tip section.
What does Auto Mode do and how does it work?
Auto Mode will automatically control the fan speed of the Max Purifier based on the air quality data coming from the Halo. This allows your Max Purifier to run only when needed and will increase the longevity of your filters.
The Halo will send data from all of its sensors to the Wynd Cloud. The AI of the Wynd Cloud will then determine the quality of your air and send a signal to adjust the fan speed of the Max Purifier. Once the Halo detects that the air is now clean, the Wynd Cloud will send the signal to lower the fan speed of the Max Purifier.
If you do not own a Halo your Max Purifier can still be placed in Auto Mode, however it must be paired to your Wifi and Wynd App. Our cloud server will use the local AQI from your nearest government-run air monitoring station to determine the air quality around you and adjust the fan speed of your purifier automatically according to the data that it receives from the station.
How do I change fan speed?
You can manually change the fan speed on the Max Purifier by pressing the Mode button on the purifier. This will place the purifier in one of four default options: Low, Medium, High, or Auto.
If you wish to have more control over the fan speed, you can control the fan speed of your Purifier in the app under the device’s information page. To do this, go to your Devices tab in the app and select into your Max Purifier. You will see a wheel slider that will allow you to change your fan speed.
Does the Wynd Max emit ozone?
No, the Wynd Max does not use ionization technology so no ozone is emitted. The Max Purifier uses H13 HEPA filters capable of filtering out 99.97% of particulates at the 0.3 ug/m3 size.
- If you don’t have the Halo, skip to step 2. Plug your Halo into a power source close to your WiFi Router and allow to charge for 1 hour.
- Uninstall and reinstall the Wynd app.
- Reset your phone (turn it off and on)
- If you have the Halo: Reset your Halo TWICE. Please follow the video in this link if you need assistance in doing this.
- Reset your Max Purifier by holding down the power and mode buttons for 10 seconds. The Purifier should turn itself off if done correctly.
- Log into the app.
- Attempt to pair both devices. You will need to connect to a 2.4 GHz network
Reset & Repairing Tutorial video links
Please see the link below to a tutorial video for the reset and re-pairing procedure:
General Pairing Issues
If you are having trouble pairing your Max Purifier at any point, we recommend doing the following:
- Factory reset your Max Purifier by pressing and holding both the Power and Mode buttons for roughly 10 seconds until the device resets itself. (The lights on the purifier will light up briefly if done correctly.)
- Uninstall and reinstall the Wynd App.
- Restart your phone (turn off and back on).
- Move your Max Purifier as close to your router as possible and attempt the pairing process again.
If you need to contact customer support, please have the following ready:
- Make and model of your phone
- Wynd App version (This can be found in the Settings/Profile tab in your app)
App Log file (Currently Android only)
Your log file contains information from your phone and device during the pairing process. This can be used by the developers to help determine where the pairing process is failing.
- To send this, go to the Settings tab in your app and select Contact Us
- This will attach your apps log file to an email which you can send to email@example.com
Pairing is failing at the "Connecting to Wynd" stage in app
If your app is getting stuck at the "Connecting to Wynd Cloud" portion of the pairing process, this means that your phone is having difficulty switching back to your main wifi network from your Halo's wifi network.
If you are getting stuck at this point, attempt to manually change back to your main wifi network in your phone's wifi settings menu. Then go back into your app and see if the process will finish.
If the process still fails, do the following:
- Uninstall and reinstall the Wynd app
- Restart your phone (turn off and on)
- Log in to your Wynd Account
- Attempt the pairing process again
Halo and Max Purifier: When setting up your Halo's and Max Purifier, you will be asked to select a “Room” for each of them. In order for the two devices to pair together and work in Auto Mode, they have to be assigned to the same room. You can change which room a device is assigned to by clicking on the desired device in the "Device" tab of your app and then selecting "Device Location" and selecting your desired room.
Max Purifier (No Halo): The Max Purifier does not have a built-in sensor therefore when it is not paired to a Halo, the Auto mode feature will not react to the air quality in your home/work space. However, if the Max Purifier is connected to the app, and there is no Halo connected, it will use data from the nearest government-run air monitoring station to adjust the fan speed when placed in Auto Mode.
The Max Purifier’s air may be stronger on one side than the other. This is due to the internal structure and the circumference of the fan inside. The momentum from the fan pushes the airflow to the side.
CADR (Clean Air Delivery Rate)
The Max Purifier has a CADR (Clean Air Delivery Rate) of 316 CFM.
The Max Purifier does not use ionization technology in the purifier so no ozone is emitted.
My Max Purifier will not turn on even when plugged in. Is it dead?
There are safety switches that will prevent the Max Purifier from turning on if the panels are not securely attached properly. Please remove the side panels of your Max Purifier and replace them back onto the device. Please also try another power outlet if you have not already.
Pairing is failing at the "Configuring the Wynd Max" stage in app
If the pairing process is failing at the "Configuring the Wynd Max" stage in the app, this means that your Max Purifier is having difficulty receiving the wifi credentials from your phone. Please try the following:
- In your phone's app settings select the Wynd app
- Delete your cache and all saved data
- Uninstall and reinstall the Wynd app
- Restart your phone
- Attempt the pairing process again