Currently Sentry detects cigarette, marijuana and cigar smoke with vape detection pending.
Note: Sentry alerts do not specify which type of recreational smoke is occurring. It tells you if someone is smoking recreationally. It is triggered by cigarettes, marijuana, cigars and time stamps the incident to provide proof.
WYND Support
Frequently Asked Questions
Product Information
What types of smoke does Sentry detect?
How is this different from a normal smoke detector?
A normal smoke detector can’t tell the difference between cooking/candle smoke verses recreational smoke such as cigarette, cigar, marijuana, and vaping*. Sentry will give you an alert and a report when someone smokes in your property, so you can ask them to stop and or file a claim.
Can the device listen to my conversations?
Sentry protects your privacy and cannot listen to your conversations, it only measures noise levels. Also it does not store any sound data or transmit sound data to the cloud.
Who gets notified when guests are too loud?
Whoever installs the Sentry mobile app and enables sentry on their account.
How many do I need for my property?
Generally one Sentry per space you'd like to monitor. Sentry can detect smoke ~20ft away within one minute of the incident happening. It can work in indoor spaces as large as 400 square feet.
Do you have an affiliate program?
Yes we do. Learn how to join the WYND Sentry Affiliate Program.
How sensitive are the smoke sensors?
Can they detect smoke from neighbors, on guests clothes that come onto the property, or if someone smokes out of a window while inside?
Smoke can be detected by Sentry only when it’s happening in a space where the Sentry can detect those smoke particles in the air.
How much space will the tamper device covering take up over the plug & outlet?
Why is there one subscription per a Sentry device?
The subscription charge is for monitoring, app development and constant improvements. Each device monitors a space where it is placed, independent of others either in the same or another property. Each device requires a subscription.
Are pre-order subscriptions renewing at the pre-order price?
They will renew the 2nd year at the pre-order price.
Pre-Order Terms and Conditions
Is Sentry iOS and Android compatible?
Sentry is iOS and Android compatible and both apps will be free. The iOS app will be available first and the Android app will quickly follow in Feb 2023.
Sentry return policy
Try a Sentry device with our 30-day risk free trial to determine if it’s right for you. Receive a full refund on your Sentry device(s) and subscription(s) within 30 days of the subscription activation date, or purchase date. All you have to do is pay for return shipping.*
Troubleshooting
Set Up
Step 1: Install WYND Sentry Mobile App
- Please download the Sentry app on the App Store.
- Follow the instructions displayed on the app to create an account.
- In the mobile app, please create your account using the email address associated with your Sentry purchase and follow the onscreen instructions.
Step 2: Set Up Live Monitoring - Add your property to your Sentry account by following the onscreen instructions
- Add a Property. (Property: differentiate different properties/addresses)
- Click on + Add Property on the top right screen of the Dashboard.
- Then follow Step 3 to install your Sentry and add a device to your property.
- Turn on your Sentry by holding the back button for 1 second. Your Sentry will emit three stable white lights.
- Put your Sentry in pairing mode by holding the back button for 5 seconds. Your Setry will emit pulsating white lights.
- Follow the onscreen instructions in the mobile app.
Step 3: Install Your Sentry
Tip: Install your Sentry in a high traffic area (i.e. living room) and far away from sources of loud noise (i.e. TVs).
- Plug the USB-C cable into the back of your Sentry. Pass the cable through the anti-tamper lock and plug into the wall adapter closest to where you will install your Sentry
- Remove screw from outlet.
- Run the USB-A end of the cable through the hole in the provided adapter lock.
- Plug the cable into the wall adapter and slide it into the adapter lock.
- Plug the wall adapter into the outlet and use the screw from the first step to affix the lock.
Sentry Placement
A: Wall Mount (Recommended)
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- Find a spot on your wall at least 5 feet off the ground and clean the surface with the provided wet wipe. (Note: In order to prevent the device from being tampered with, Sentry is difficult to remove.)
- After the surface dries, first apply the adhesive pad to the back of your Sentry as indicated in the adjacent image, then position the device at the desired location and gently press the device against the wall for 5 seconds to adhere it.
B: Horizontal Surface
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- Insert the provided rubber feet into the bottom of your Sentry. Place your Sentry somewhere inconspicuous to prevent tampering.
- Optional: Use the cable clips to organize and guide the USB-C cable.
Wi-Fi Connection Icons
This green icon indicates that your Sentry device is connected to Wi-Fi.
This red icon indicates that your Sentry device is not connected to Wi-Fi.
Power Connection Icons
This green icon indicates that your Sentry device is not connected to power.
This red icon indicates that your Sentry device is not connected to power.
Reset
- Hold the back button for 10 seconds to reset your device.
- Then, hold the back button for 1 second to turn the device ON. The device will emit stable white lights for 30 seconds.
- Hold the back button for 5 seconds to put Sentry in pairing mode. The device will emit pulsating while lights.
On/Off
Hold the back button for 1 second to turn ON or OFF. When powered ON, the device will emit stable white lights for 30 seconds.
Pairing Mode
Hold the back button for 5 seconds to put Sentry in pairing mode. The device will emit pulsating while lights.
Sending Messages
Default Messages: message drafts that you can use to contact your guests
- When an active incident is occuring, you will see the option to “Message Guest”
- Once you click on “Message Guest”, you can select from the default messages saved.
- Click “Send” on the corresponding message that you wish to send.
- You can then choose your preferred messaging method. (Copy message text, message using text message, WhatsApp, or other preferred method of communication with your guest)
Editing Messages
Default Messages: message drafts that you can use to contact your guests
- Click on Settings located on the far right side of the navigation options
- Click on “Default Messages”
- Edit messages as
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