In the competitive world of hospitality, every dollar matters. Hotels are under constant pressure to manage costs while delivering exceptional guest experiences. WYND Sentry offers a game-changing solution that not only helps you enforce smoke-free and noise policies but also opens doors to new revenue opportunities and shields your financial health. This advanced environmental monitoring device provides real-time detection and comprehensive evidence of policy violations, enabling you to charge for damages, prevent costly chargebacks, and enhance guest satisfaction. Discover how WYND Sentry transforms policy enforcement into a strategic advantage, helping you protect your bottom line and drive revenue growth.

Charge Guests for Smoking Violations

One of the most direct ways hotels can generate revenue with WYND Sentry is by charging guests who violate smoke-free policies. Smoking in non-smoking rooms can cause damage to furniture, carpets, and bedding, leading to expensive cleaning and repairs. Many hotels struggle to prove these violations, often absorbing the costs themselves. In fact, unauthorized smoking in hotels contributes to $5.4 billion in damages annually. However, with smoking fees, hotels have the potential to offset these expenses.

WYND Sentry eliminates this challenge by detecting cigarette, marijuana, and vape smoke in real-time. The device sends immediate alerts and provides detailed reports that serve as evidence of policy violations. With this proof, hotels can confidently charge cleaning fees or smoking penalties, helping offset damage costs while maintaining a healthy environment for future guests.

This capability turns a common liability into an opportunity for revenue. By holding guests accountable for their actions, hotels can recoup expenses and even create a deterrent for future violators.

Protect Against Chargebacks with Evidence

Chargebacks from guests disputing cleaning or penalty fees are a common headache for hotels, particularly with smoking violations. Even if you catch guests violating smoke-free policies, they may challenge these charges with their credit card company. Without concrete evidence, hotels often lose these disputes, leading to revenue loss and absorbed costs. The challenge is that, in many cases, there isn’t any physical evidence left behind—no ashes, no visible cigarette butts. Worse still, you can’t take a picture of the lingering smoke odor. This leaves hotels without the proper tools to prove smoking incidents occurred

WYND Sentry eliminates this challenge by providing irrefutable evidence through its SmokeSignal Verified Reports, helping to support smoking charges and win chargeback disputes. These reports document the exact time, date, room number, and indicate the recreational smoking levels during the incident. The reports also contain scientific data backed by WYND’s advanced airID technology, ensuring accuracy and reliability. This level of detail helps hotels confidently defend their claims during chargeback disputes, reducing the likelihood of lost revenue.

By leveraging this feature, hotels can ensure that penalties and fees remain intact, safeguarding their bottom line while enforcing smoke-free policies.

Enhance Guest Satisfaction While Boosting Revenue

WYND Sentry offers more than just smoke-free policy enforcement; it also significantly impacts guest satisfaction and overall revenue. By monitoring both smoking and noise disturbances, WYND Sentry helps address issues before they escalate. Smoking and excessive noise complaints can result in guest refunds, compensation, or negative reviews that drive potential customers away.

WYND Sentry monitors noise levels and alerts staff before disturbances escalate. By addressing these issues in real-time, hotels can reduce complaints, prevent guest refunds, and avoid the loss of future bookings due to negative feedback.

Additionally, effectively managing smoking prevents issues like thirdhand smoke, which consists of lingering toxins that can affect air quality and guest health long after a smoking event. This persistent residue can lead to increased cleaning costs and negative reviews. By ensuring a truly clean and smoke-free environment, WYND Sentry helps maintain high guest satisfaction and prevents additional costs, saving hotels up to $5,000 annually per room in cleaning and maintenance expenses. In a competitive market, maintaining a quiet and smoke-free environment can lead to increased occupancy rates and higher customer loyalty, driving long-term revenue growth.

Proactive Management That Pays for Itself

WYND Sentry is a strategic investment for hotels looking to increase revenue through proactive policy enforcement. By detecting and documenting violations in real-time, the device helps hotels avoid unnecessary costs while opening new revenue streams through fees and penalties. Additionally, its protection against chargebacks ensures that hotels can confidently collect those fees without fear of disputes.

In the long run, WYND Sentry pays for itself by helping hotels reduce damage-related expenses, improve guest satisfaction, and generate revenue from policy enforcement. By turning potential problems into profit opportunities, hotels can create a healthier environment while boosting their bottom line.

For hotels seeking a solution that enhances both operations and profitability, WYND Sentry offers the tools to turn everyday challenges into revenue-generating opportunities.

For more information on WYND Sentry and how it can benefit your hotel, visit WYND Sentry - Hotel or connect with our team to Book a Demo